SHIPPING POLICY
SHIPPING

We charge flat rate of $15.00 within Australia.

Please note that we ships only to Australian addresses, and international delivery is not available.

WHEN WILL MY ORDER SHIP?

Fully paid orders will usually be dispatched within 5 business days. It can then take up to 10 days with standard delivery by Australia Post. Orders are dispatched Monday to Friday (Australian EST) and not on weekends or public holidays. 

WHAT HAPPENS IF MY ORDER IS OUT OF STOCK?

If you order an item that is out of stock, we'll automatically refund the cost of that product so we can ship the rest of your order; if your order contains only out of stock items, we'll cancel the order and refund your transaction in full.

HOW DO I TRACK MY ORDER?

We supply Australia Post with your e-mail address so that 'tracking advice' emails can be sent to track your parcel. You will get an email update when your parcel is scanned by Australia Post as 'arriving at a despatch centre' and then as 'delivered' or being 'available for collection'. Your email address is not collected, remembered or distributed by Australia Post or any other third party.

Tracking numbers are sent in your Shipping Confirmation email, sent once your order has been despatched. You can track your order by clicking the link in your email or by accessing:

AUSTRALIA POST 

Delivery times after dispatch will depend on the postal carrier’s delivery service. Please check the Australia Post website for more information on estimated delivery times.

We use Australia Post e-Parcel delivery. This is a registered service which can be tracked through their official website. Estimated delivery times are 3-10 days from dispatch. For suburbs and regional areas add a day or two accordingly, depending on the distance from the CBD.

- Only deliver to Street Address. No PO Box address.
- Delivers on Monday-Friday. Does not deliver on public holidays.