RETURNS
HOW TO RETURN YOUR ORDER
If you're not happy with your purchase for any reason, you can return your items to us within 30 days of receiving them for a full refund (excluding original shipping costs) if they are in a saleable, unworn condition.
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It is the responsibility of the customer to cover any return shipping costs. We recommend that returns are sent by a recorded or signed for delivery service, of your choice, to ensure your return is tracked and insured. The goods remain the customers’ responsibility until they are received at our warehouse. Please ensure they are packaged appropriately to avoid damage during transit. Please see below for the returns address to send your items to.
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Returns will only be accepted if the item is unused, in the original packaging and can be resold as such with all tags still attached, etc. If the product is deemed to be used or unsellable, we reserve the right to deny the return request and refuse to issue the purchaser a credit.
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We aim to process all returns as quickly as possible. Once we have received and inspected your package, your return should be processed within 7 working days. Once processed, refunds will be returned back to the original payment source and can take up to 5 working days to become visible, depending on your bank.
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EXCHANGES
Because our stock is constantly changing, we can only exchange to the available stock that we hold. Once we confirm the availability of the requested item, the customer will be responsible for returning the original item to our warehouse. The exchange item will be sent after the receival of the original item.
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RETURNS ADDRESS
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Heelys Australia Customer Service
Hunter Products Pty Ltd
233 Bay St
Brighton VIC 3186
Australia
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YOU'VE SENT ME THE WRONG ITEMS
Whilst we take every step to ensure your order is 100%, occasionally mistakes can happen.
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If you have received an item that is faulty or incorrectly supplied, please contact our customer service team before returning your item.
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Email: enquiries@hunterproducts.com.au
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